Contact Swissmar USA

We love hearing from our customers. If you have a question about our products or making an order, we can help. 

For general questions regarding one of our products, our website has answers to frequently asked questions (FAQ's) as well as many videos that will provide additional information including how to use our products.   

For any comments or questions that cannot be found in our FAQ or Warranty section please send an email to info@swissmar.com

Other methods to contact us. (Please note: The best way to Contact Us and receive a faster response is via email) 

Phone: 877-947-7627

We are available Mon-Fri 8am - 3pm PST 

We are closed weekends and most US Holidays 

Our mailing address is: 

3467 APEX PEAKWAY 

APEX, NC 27502-5757 

Please do not return items to us without contacting us first via a Warranty claim form or email. We cannot be held responsible for items returned without approval. 

If you are a consumer based outside of the United States and wish to enquire about a guarantee claim, aftersales, buying our products etc., it is best to contact either the retailer from where you purchased the item - or you can contact the Cole and Mason Brand Representative in the country of purchase.