Contact Us
Contact Swissmar USA
Christmas 2024 Shipping Deadline
- All order are shipped via Fedex ground. The last order date for orders to be delivered pre-Christmas must be placed by 11:59PM PST December 16, 2024. Orders placed up to this date should be delivered by Tuesday 24th December 2024 but are not guaranteed.
- We will endeavor to ship any order placed after Thursday 19th December 2024 for Christmas delivery, but it is not guaranteed.
- Office & Operations closed December 24th , December 25th, and January 1st. During this time, we will not be able to respond to any emails, telephone calls or voicemails.
We love hearing from our customers. If you have a question about our products or making an order, we can help.
For general questions regarding one of our products, our website has answers to frequently asked questions (FAQ's) as well as many videos that will provide additional information including how to use our products.
For any comments or questions that cannot be found in our FAQ or Warranty section please send an email to info@swissmar.com
Other methods to contact us. (Please note: The best way to Contact Us and receive a faster response is via email)
Phone: 877-947-7627
We are available Mon-Fri 8am - 3pm PST
We are closed weekends and most US Holidays
Our mailing address is:
3467 APEX PEAKWAY
APEX, NC 27502-5757
Please do not return items to us without contacting us first via a Warranty claim form or email. We cannot be held responsible for items returned without approval.
If you are a consumer based outside of the United States and wish to enquire about a guarantee claim, aftersales, buying our products etc., it is best to contact either the retailer from where you purchased the item - or you can contact the Cole and Mason Brand Representative in the country of purchase.