FAQ

All prices in US dollars.

Can you send me a catalogue and price list?

We do not send out catalogues and price lists to consumers. If you are a retailer, you may complete the information request form and/or email us at info@swissmar.com

What is your return policy?

You have 30 days after you receive the order to make a return, you are responsible for any return shipping costs and must have the return authorized prior to shipping. Product must be new condition, unused in packaging. Email us at shop@swissmar.com for return authorization.

How much is shipping?

$9.99 flat rate shipping on orders up to $99.99*

Free shipping on orders over $100*

*Please contact us at shop@swissmar.com for shipping quotes to Alaska and Hawaii

How long before my order will ship?

Due to order volumes we anticipate orders will ship within 2-5 business days. Once your order ships you will receive an automated email with tracking information.

I did not receive an order confirmation?

Sometimes the Order Confirmation e-mail will end up in the JUNK/SPAM folder. Please check there before contacting us at shop@swissmar.com to resend.