FAQ

All prices in US dollars.

Can you send me a catalogue and price list?

We do not send out catalogues and price lists to consumers. If you are a retailer, you may complete the information request form and/or email us at info@swissmar.com

What is your return policy?

You have 30 days after you receive the order to make a return, you are responsible for any return shipping costs and must have the return authorized prior to shipping. Product must be new condition, unused in packaging. Email us at shop@swissmar.com for return authorization.

Holiday Return Policy

Items purchased on Swissmarshop.com between November 15, 2023 and December 25, 2023, may be returned through January 8, 2024, or 30 days after purchase, whichever is later. To make a return you are responsible for any return shipping costs and must have return authorized prior to shipping.  Product must be in new, unused condition, in its’ original packaging.  E-mail shop@swissmar.com for return authorization.

All purchases made after December 25, 2023 are subject to the Standard Return Policy.

 

How much is shipping?

$9.99 flat rate shipping on orders up to $99.99 (with exception of Alaska and Hawaii which have flat rates of $24.99).

Free shipping on all orders over $100.

 

How long before my order will ship?

Due to order volumes we anticipate orders will ship within 2-5 business days. Once your order ships you will receive an automated email with tracking information.

 

Holiday Shipping Disclaimer

The last order date for orders to be delivered pre-Christmas is December 15, 2023. We will endeavor to ship orders received after December 15, 2023 as quickly as possible, but cannot guarantee any delivery dates.

 

I did not receive an order confirmation?

Sometimes the Order Confirmation e-mail will end up in the JUNK/SPAM folder. Please check there before contacting us at shop@swissmar.com to resend.