Warranty Claim Form

 

 

If this is within 30 days of purchase, please click here.

 

Please note, This form is for use by consumers currently in the U.S.   If you are located outside of the U.S. please refer to where you purchased the product to find out more.

DKB Household is confident that our products are manufactured to the highest quality and want to ensure our customers are always satisfied. We offer a two year guarantee on all Swissmar products. 

 

Please note: Completion of this form does not guarantee approval of your warranty claim. Should your claim require further evaluation you will be asked to return your product for review. Swissmar products have a 2-year warranty coverage on manufacturing defects. This warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear. The method of replacement is solely within the discretion of DKB Household USA. You may be issued an exact replacement, a coupon for the value of the mill(s) or an item of similar design and function. 

Any shipping cost associated with the return to DKB of an item for replacement is the responsibility of the customer. DKB will be responsible for shipments of the warranty replacement to the customer, after the original item has been returned and the warranty process is completed.